The new French rules threaten thousands of jobs in call centers

Institutions operating in Tunisia fear the impact of these measures on their transaction volume and operational activity.

The call centre sector in Tunisia faces threats of losing some 4,000 jobs. These threats are due to the application of new regulatory rules in the French market.

Professional Ziad Ben Ali explained that the new French law threatens between 3,000 and 4,000 citizens employed in call centers in Tunisia. Ben Ali explained that the law restricts direct contact with craftsmen and is restricted to pre-approved ones, warning against filing complaints against companies when they fail to comply.